Last updated: 9 November 2026
This Privacy Policy explains how Thinking 4 Success (Pty) Ltd collects, uses, stores and protects your personal information when you use academy.thinking4success.co.za (the “Academy”). We process personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who we are (the Responsible Party)
- Company: Thinking 4 Success (Pty) Ltd
- Registration number: 2014/113930/07
- Address: 16 Kuneni Street, Winchester Hills, Johannesburg, South Africa
- Information Officer: Manesh Nagar, manesh@thinking4success.co.za
- General queries: customercare@thinking4success.co.za
- Phone / WhatsApp: 082 852 5017
2. What personal information we collect
- Account details: name, surname, email address, username and password (stored encrypted).
- Billing details: billing name, address and membership/order history. We do not see or store your card or bank details; payments are processed securely by PayFast.
- Learning records: courses enrolled in, lessons completed, quiz results, assignments you submit and certificates earned.
- Professional details (optional): for teachers, the school or organisation you work for and your role, if you choose to give them.
- Live session information: your name, video, voice and chat messages if you join a live online class (see section 6).
- Communications: messages you send us by email, WhatsApp or contact forms.
- Technical information: IP address, browser and device type, and cookies needed to keep you logged in and the site working.
3. Why we use your information
- To create and manage your account and give you access to the courses you have paid for.
- To process subscriptions, renewals, cancellations and invoices.
- To track your progress, issue certificates and support your learning.
- To send you service messages (receipts, account notices, course updates and live session links).
- To send you news and offers about our courses, only if you have opted in. You can unsubscribe at any time.
- To improve our courses and the Academy, and to keep the site secure.
- To meet our legal, tax and accounting obligations.
We process your information on these lawful grounds under POPIA: to perform our contract with you, to comply with the law, for our legitimate interests (such as security and improving the service) and, where needed, with your consent.
4. Who we share it with
We do not sell or rent your personal information. We only share it with service providers (operators) who help us run the Academy, under agreements that require them to keep it confidential and secure:
- PayFast: payment processing.
- Our web hosting provider: hosting the website and its database.
- Email delivery services: sending account and course emails.
- Video conferencing provider (e.g. Zoom): running live online classes.
We may also disclose information where the law requires us to.
5. Information sent outside South Africa
Some of our service providers (for example, video conferencing and email services) may store or process information on servers outside South Africa. Where this happens, we only use providers that are subject to laws, binding agreements or policies that give a level of protection substantially similar to POPIA, as required by section 72 of POPIA.
6. Live classes and recordings
Live online classes may be recorded and the recordings used as course content for enrolled members. We will tell you at the start of a session when recording is on. If you do not want to appear in a recording, you can keep your camera and microphone off and use a display name of your choice, or tell us before the session.
7. Children’s information
The Academy is designed for adults (parents and teachers). We do not knowingly collect personal information from anyone under 18. Please do not submit learners’ or children’s personal information in assignments, forums or live sessions. If you believe a child’s information has been submitted, contact us and we will delete it.
8. Cookies
We use essential cookies to keep you logged in, remember your progress and secure checkout. If we add analytics or marketing cookies, we will update this policy and, where required, ask for your consent.
9. How long we keep your information
We keep your account and learning records for as long as your account is active. Financial records are kept for as long as tax and accounting law requires (generally five years). When information is no longer needed, we delete it or make it anonymous.
10. How we protect it
We use reasonable technical and organisational measures, including encrypted (HTTPS) connections, encrypted passwords, restricted admin access, software updates and regular backups. If a security breach affects your personal information, we will notify you and the Information Regulator as POPIA requires.
11. Your rights
Under POPIA you have the right to:
- ask whether we hold personal information about you and request a copy of it;
- ask us to correct or delete information that is inaccurate, out of date or no longer needed;
- object to processing in certain circumstances, including direct marketing;
- withdraw consent you have given us;
- lodge a complaint with the Information Regulator.
You can update most of your details yourself on your Membership Account page. For any privacy request, email our Information Officer at manesh@thinking4success.co.za. We may need to confirm your identity before acting on a request.
12. The Information Regulator
If you are not satisfied with how we have handled your personal information, you may complain to the Information Regulator (South Africa): inforegulator.org.za.
13. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make significant changes, we will let members know by email.